Service, warranty and spare parts from Washbot
Contact Washbot for diagnostics, spare parts and repairs. We handle servicing for the machines we supply.
Warranty by model
The warranty covers the whole machine: 1 year for CL100, CL200 and CL300, and 3 years for CL500, CL600 and CL800.
Your individual quote includes the full warranty terms and scope of cover.
If you have a technical problem
If you have a technical problem, we respond and start remote diagnostics within the same working day. If a technician needs to visit, we confirm the timing after diagnostics, based on the site location and the parts needed.
- Contact us by phone or through the form.
- We start remote diagnostics the same working day.
- If we can resolve the problem remotely, we do.
- If a technician needs to visit, we confirm the timing after diagnostics.
We confirm the repair timescale after diagnostics, based on the fault, site location and parts needed.
Remote diagnostics help us identify the problem and decide whether a technician needs to visit.
Warranty cover for manufacturing defects
For a confirmed manufacturing defect, the warranty covers the required spare part and labour for diagnostics and repairs. We carry out remote diagnostics first. If a visit in Bulgaria is needed for a confirmed warranty defect, Washbot covers the technician and travel costs.
Warranty terms and exclusions
We provide the full warranty terms, including exclusions, with your individual quote. They form part of the contract.
Spare parts
We keep spare parts in stock in Bulgaria. If a rarer or major component is needed, Washbot arranges its delivery and the repair.
Contact Washbot for the parts you need. We arrange delivery and repairs.
Parts we need to order
If the part you need is not in stock, we arrange delivery and confirm how long it will take.
Preventive maintenance
Preventive maintenance follows the manufacturer's schedule.
A trained member of your staff handles routine checks and cleaning. A Washbot technician carries out periodic technical maintenance and repairs.
Winter protection
Every machine supplied by Washbot includes a winter protection system. It allows water and cleaning products to be drained from the pipework when there is a risk of freezing.
The system comes as standard at no extra charge. Follow the winter operating instructions when using it.
Training for your staff
At commissioning, we train your staff to use the machine: choosing programmes, carrying out routine checks and responding to error messages.
Next step
Contact us if you have a question about a model's warranty or a problem with a machine already in operation.